Zendesk

Pay per useFree to install · billed per use🎧 Customer SupportNo ratings (0)

About

Connect your own Zendesk account (API token or OAuth) to manage customer support end to end: tickets (create/update/comment/bulk/import/merge/audits), users and organizations (CRUD, membership, ide...

What this app can do

105 tools registered

Connect ZendeskFree

Connect your own Zendesk account by saving its subdomain plus either an API token (email + token) or an OAuth access token, after checking the credentials actually work.

Disconnect ZendeskFree

Disconnect a Zendesk account: deletes the saved credentials. Nothing in Zendesk itself is changed.

List ConnectionsFree

List the connected Zendesk accounts.

List Tickets8 tok

List tickets in the connected Zendesk account, optionally filtered by organization or view.

Get Ticket8 tok

Read one ticket in full by its numeric id.

Create Ticket16 tok

Create a new support ticket, optionally creating the requester if their email is new.

Update Ticket16 tok

Update selected fields of an existing ticket (status, priority, assignment, subject, tags) and optionally add a comment.

Add Comment16 tok

Add a public reply or an internal note to an existing ticket.

Delete Ticket16 tok

Permanently delete a ticket. Zendesk keeps it recoverable in the Deleted Tickets view for a limited time before purge.

Merge Tickets20 tok

Merge one or more source tickets into a target ticket -- their content is appended and the sources are closed.

Bulk Update Tickets60 tok

Update the same status/priority/assignee/tags on up to 100 explicit tickets in one call.

Bulk Delete Tickets60 tok

Permanently delete up to 100 explicit tickets in one call. Cannot be undone through the API.

Import Ticket60 tok

Import a historical ticket (e.g. migrating from another helpdesk) preserving its original creation timestamp.

Get Ticket Audits8 tok

Read the full change history (audits) of a ticket -- every event recorded against it.

List Users8 tok

List users (agents, admins, and end-users) in the connected Zendesk account.

Get User8 tok

Read one user in full by their numeric id.

Create User16 tok

Create a new user (end-user, agent, or admin) in the connected Zendesk account.

Update User16 tok

Update selected fields of an existing user. Only given fields change.

Delete User16 tok

Permanently delete a user. Cannot be undone.

Merge Users20 tok

Merge one user into another -- the source user's tickets/history move to the target and the source is deleted.

List User Identities8 tok

List a user's identities -- emails, phones, and social/SSO logins, and which is primary/verified.

List Organizations8 tok

List organizations in the connected Zendesk account.

Get Organization8 tok

Read one organization in full by id.

Create Organization16 tok

Create a new organization.

Update Organization16 tok

Update selected fields of an existing organization. Only given fields change.

Delete Organization16 tok

Permanently delete an organization. Cannot be undone.

List Organization Memberships8 tok

List which users belong to which organizations.

Create Organization Membership16 tok

Add a user to an organization.

Delete Organization Membership16 tok

Remove a user from an organization.

List Groups8 tok

List agent groups configured in the connected Zendesk account.

Get Group8 tok

Read one agent group in full by id.

Create Group16 tok

Create a new agent group.

Update Group16 tok

Update selected fields of an existing agent group. Only given fields change.

Delete Group16 tok

Permanently delete an agent group. Cannot be undone.

List Group Memberships8 tok

List which agents belong to which groups.

Create Group Membership16 tok

Add an agent to a group.

Delete Group Membership16 tok

Remove an agent from a group.

List Business Rules8 tok

List triggers, automations, macros, or views in the connected Zendesk account (choose kind via rule_kind param on other calls; this lists triggers by default).

Get Business Rule8 tok

Read one trigger in full by its numeric id, including its raw conditions/actions JSON.

Create Trigger16 tok

Create a new trigger: an automatic action that fires the moment a ticket is created or updated and matches its conditions.

Update Trigger16 tok

Update selected fields of an existing trigger. Only given fields change.

Delete Business Rule16 tok

Permanently delete a trigger, automation, macro, or view by its numeric id (endpoint inferred: tries trigger, then automation, then macro, then view). Cannot be undone.

Create Automation16 tok

Create a new automation: a time-based rule Zendesk evaluates hourly against ticket conditions.

Update Automation16 tok

Update selected fields of an existing automation. Only given fields change.

Create Macro16 tok

Create a new macro: a set of ticket actions an agent applies with one click.

Update Macro16 tok

Update selected fields of an existing macro. Only given fields change.

Apply Macro8 tok

Preview what a macro would change on a ticket (or a blank ticket) without actually applying it.

Create View16 tok

Create a new view: a saved ticket filter shown as a list in the agent workspace.

Update View16 tok

Update selected fields of an existing view. Only given fields change.

Execute View8 tok

Run a view right now and return the tickets it currently matches.

List Sla Policies8 tok

List SLA policies configured in the connected Zendesk account.

Create Sla Policy16 tok

Create a new SLA policy defining response/resolution time targets for matching tickets.

Update Sla Policy16 tok

Update selected fields of an existing SLA policy.

Delete Sla Policy16 tok

Permanently delete an SLA policy. Cannot be undone.

List Satisfaction Ratings8 tok

List customer satisfaction (CSAT) ratings on the connected Zendesk account.

Create Satisfaction Rating16 tok

Rate a solved ticket's support experience as 'good' or 'bad', optionally with a comment.

List Side Conversations8 tok

List side conversations (internal/external threads split off a ticket) on one ticket.

Create Side Conversation20 tok

Start a new side conversation (email thread split off a ticket) to loop in an external party without cluttering the main ticket.

Reply Side Conversation20 tok

Post a reply message into an existing side conversation thread.

Set Ticket Tags16 tok

Replace a ticket's full tag list.

Add Ticket Tags16 tok

Add tags to a ticket's existing tags (does not remove any).

Remove Ticket Tags16 tok

Remove specific tags from a ticket.

Autocomplete Tags8 tok

Autocomplete tags used across the account by partial text match.

List Custom Fields8 tok

List custom field definitions for tickets, users, or organizations.

Create Custom Field16 tok

Create a new custom field on tickets, users, or organizations.

Update Custom Field16 tok

Update selected fields of an existing custom field definition.

Delete Custom Field16 tok

Permanently delete a custom field definition. Existing ticket/user/organization data in that field is lost.

Upload Attachment16 tok

Upload a file to Zendesk (base64-encoded) so it can be attached to a ticket comment via its returned token.

Search8 tok

Search across tickets, users, organizations, and groups using Zendesk's unified search syntax (e.g. 'type:ticket status:open priority:urgent').

Create Custom Object16 tok

Define a new Zendesk custom object type (a custom data model, e.g. 'invoice' or 'asset').

List Custom Objects8 tok

List custom object types defined in the connected Zendesk account.

Delete Custom Object16 tok

Permanently delete a custom object type and every record of it. Cannot be undone.

List Custom Object Records8 tok

List records of a custom object type.

Create Custom Object Record16 tok

Create a new record of a custom object type.

Update Custom Object Record16 tok

Update selected fields on an existing custom object record.

Delete Custom Object Record16 tok

Permanently delete a custom object record. Cannot be undone.

Create Webhook16 tok

Subscribe to Zendesk events (e.g. ticket.created, ticket.status_changed) -- Zendesk will POST to your HTTPS endpoint.

List Webhooks8 tok

List webhook subscriptions configured on the connected Zendesk account.

Update Webhook16 tok

Update an existing webhook's name, endpoint, subscriptions, or status. Only given fields change.

Delete Webhook16 tok

Permanently remove a webhook subscription. Cannot be undone.

Test Webhook20 tok

Send a test event through a saved webhook (or an ad-hoc unsaved config) so you can confirm your endpoint receives it.

List Hc Categories8 tok

List Help Center categories in the connected Zendesk account.

Create Hc Category16 tok

Create a new Help Center category.

Update Hc Category16 tok

Update an existing Help Center category's name and/or description.

Delete Hc Category16 tok

Permanently delete a Help Center category. Cannot be undone.

List Hc Sections8 tok

List Help Center sections, optionally filtered to one category.

Create Hc Section16 tok

Create a new Help Center section inside a category.

Update Hc Section16 tok

Update an existing Help Center section's name and/or description.

Delete Hc Section16 tok

Permanently delete a Help Center section. Cannot be undone.

List Hc Articles8 tok

List Help Center articles, optionally filtered by section or labels.

Get Hc Article8 tok

Read one Help Center article in full, including its body content.

Create Hc Article16 tok

Create a new Help Center article in a section, as a draft by default.

Update Hc Article16 tok

Update an existing Help Center article's title, body, draft state, and/or labels.

Delete Hc Article16 tok

Permanently delete a Help Center article. Cannot be undone.

Search Hc Articles8 tok

Search Help Center content (articles) by free-text query, optionally restricted to a locale or category.

List Talk Phone Numbers8 tok

List phone numbers provisioned on the connected Zendesk Talk account.

List Talk Lines8 tok

List Talk lines configured on the connected Zendesk account.

List Talk Agent Statuses8 tok

Read current Talk availability status for every agent (e.g. online, away, offline, on a call).

Create Callback Request20 tok

Queue a callback request on a Talk line for a customer's phone number, optionally linked to an existing ticket.

Audit Support Health40 tok

Build one aggregated health report across the connected Zendesk account: open ticket count, overdue-SLA count, unassigned count, CSAT score, and breakdowns by priority/status.

Get Sla Breach Report40 tok

Scan open tickets and flag every SLA metric that has already breached (past its target time).

Get Agent Workload Report40 tok

Summarize open/pending ticket counts per assigned agent, optionally restricted to one group.

Find Stale Tickets40 tok

Flag open tickets that have not been updated in at least the given number of days.

Get Csat Summary40 tok

Summarize customer satisfaction ratings (good/bad/offered counts and score) over the given period.

Bulk Close Tickets60 tok

Close up to 100 explicit tickets in one call -- a convenience wrapper over bulk_update_tickets with status fixed to 'closed'.