Connect your own Jira Service Management (Cloud) site to manage customer requests, SLAs, approvals, queues, and organizations, plus the underlying Jira issues behind every service desk ticket.
What this app can do
30 tools registered
Connect JsmFree
Connect a Jira Service Management (Cloud) site via email + API token, after validating connectivity.
Disconnect JsmFree
Disconnect a Jira Service Management site: deletes the saved credentials. Nothing in Jira itself is changed.
List ConnectionsFree
List the connected Jira Service Management sites.
List Service Desks8 tok
List service desks available on the connected Jira Service Management site.
Get Service Desk8 tok
Read one service desk in full by id.
List Request Types8 tok
List request types configured on one service desk.
List Requests8 tok
List customer requests on the connected Jira Service Management site, optionally filtered by service desk/owner/status.
Get Request8 tok
Read one customer request in full by issue key.
Create Request16 tok
Create a new customer request on a service desk.
List Request Comments8 tok
List comments on a customer request.
Add Request Comment16 tok
Add a comment to a customer request — public (customer-visible) by default, or internal (team-only).
List Request Participants8 tok
List the participants (CC'd customers) on a customer request.
Add Request Participants16 tok
Add participants (CC'd customers) to a customer request.
Remove Request Participants20 tok
Remove participants from a customer request.
List Request Approvals8 tok
List approvals on a customer request.
Answer Approval16 tok
Approve or decline a pending approval on a customer request.
Get Request Sla8 tok
Read SLA metrics for a customer request.
List Queues8 tok
List queues configured on a service desk.
List Queue Issues8 tok
List issues currently sitting in a service desk queue.
List Organizations8 tok
List customer organizations configured on the connected JSM site.
Get Organization8 tok
Read one customer organization in full.
List Organization Users8 tok
List the users belonging to a customer organization.
Add Organization To Request16 tok
Attach a customer organization to a request.
Get Issue8 tok
Read the underlying Jira issue behind a request/ticket in full, including all fields.
Update Issue16 tok
Update selected fields on the underlying Jira issue (e.g. priority, assignee, custom fields).
List Transitions8 tok
List available workflow transitions for an issue (the valid next statuses).
Transition Issue16 tok
Move an issue to a new status via a workflow transition (see list_transitions for valid ids).
Search Issues8 tok
Search issues/requests with a JQL query, e.g. "project = HELP AND status = Open".
Bulk Transition Issues20 tok
Transition several issues to the same workflow status in one call, by explicit issue keys.
Audit Instance Health40 tok
Build one aggregated health report across the connected Jira Service Management site: open requests, SLA breaches, and pending approvals.