Connect your own Freshservice ITSM account to manage Tickets (Incidents & Service Requests), Problems, Changes, Releases, Assets (CMDB), and Knowledge Base articles through the Freshservice v2 REST...
What this app can do
26 tools registered
Connect FreshserviceFree
Connect your own Freshservice account by saving your domain and API key, after checking they actually work.
Disconnect FreshserviceFree
Disconnect a Freshservice account: deletes the saved domain/API key.
List ConnectionsFree
List the connected Freshservice accounts.
List Tickets8 tok
List tickets (Incidents and Service Requests) in the connected Freshservice account, optionally filtered by a Freshservice filter query.
Get Ticket8 tok
Read one ticket in full by id.
Create Ticket16 tok
Create a new ticket (Incident or Service Request).
Update Ticket16 tok
Update selected fields of an existing ticket. Only given fields change.
List Problems8 tok
List problems on the connected Freshservice account.
Create Problem16 tok
Create a new problem record.
Update Problem16 tok
Update selected fields of an existing problem.
List Changes8 tok
List change requests on the connected Freshservice account.
Create Change16 tok
Create a new change request.
Update Change16 tok
Update selected fields of an existing change request.
List Releases8 tok
List releases on the connected Freshservice account.
Create Release16 tok
Create a new release record.
Update Release16 tok
Update selected fields of an existing release.
List Knowledge Articles8 tok
List Knowledge Base articles on the connected Freshservice account.
List Requesters8 tok
List requesters (end users who raise tickets) on the connected Freshservice account.
List Agents8 tok
List agents (support staff) on the connected Freshservice account.
List Table8 tok
List records from any Freshservice v2 API path -- a generic passthrough for endpoints not covered by typed wrappers.
Create Record16 tok
Create a new record on any Freshservice v2 API path -- a generic passthrough for endpoints not covered by typed wrappers.
Update Record16 tok
Update a record on any Freshservice v2 API path -- a generic passthrough for endpoints not covered by typed wrappers.
Delete Record20 tok
Permanently delete a record from any Freshservice v2 API path. Cannot be undone.
Audit Instance Health40 tok
Build one aggregated health report across the connected Freshservice account: open tickets/problems/changes/releases.
List Assets8 tok
List Configuration Items (CMDB assets) on the connected Freshservice account.
Get Asset8 tok
Read one asset (Configuration Item) in full by display id.