Freshdesk

Pay per useFree to install · billed per use🎧 Customer SupportNo ratings (0)

About

Connect your own Freshdesk account to manage customer support from Imperal -- tickets and conversations (replies/notes), contacts and companies (with custom fields), agents and groups, canned respo...

What this app can do

76 tools registered

Connect FreshdeskFree

Connect your own Freshdesk account by saving your domain and API key, after checking it actually works.

Disconnect FreshdeskFree

Disconnect a Freshdesk account: deletes the saved domain/API key. Nothing in Freshdesk itself is changed.

List ConnectionsFree

List the connected Freshdesk accounts.

List Tickets8 tok

List tickets in the connected Freshdesk account, with filters by status, priority, and requester.

Get Ticket8 tok

Read one ticket in full by id.

Create Ticket16 tok

Create a new support ticket.

Update Ticket16 tok

Update selected fields of an existing ticket. Only given fields change.

Delete Ticket16 tok

Move a ticket to Trash. Freshdesk keeps it recoverable via restore_ticket for a limited time before permanent purge.

Restore Ticket16 tok

Restore a previously deleted ticket out of Trash.

Forward Ticket20 tok

Forward a ticket's conversation to external email addresses.

Merge Tickets20 tok

Merge several tickets into one primary ticket. The merged tickets are closed; their conversation history moves under the primary ticket.

Bulk Update Tickets60 tok

Update the same fields (status/priority/group/agent) on several explicit tickets in one call. Freshdesk processes this as a background job.

Bulk Delete Tickets60 tok

Delete several explicit tickets in one call. Freshdesk processes this as a background job; deleted tickets are recoverable via restore_ticket.

Watch Ticket16 tok

Start or stop watching a ticket -- watchers get notified of updates.

Create Reply16 tok

Reply to a ticket -- sends an email to the requester (and any CC'd addresses), visible to the customer.

Create Note16 tok

Add a note to a ticket -- private by default (agent-only, not seen by the requester).

List Conversations8 tok

List the reply/note conversation thread on a ticket.

Update Conversation16 tok

Edit the body of an existing reply or note.

Delete Conversation16 tok

Permanently delete a reply or note. Cannot be undone.

List Contacts8 tok

List contacts in the connected Freshdesk account, with filters by email/phone/mobile/company/state.

Get Contact8 tok

Read one contact in full by id.

Create Contact16 tok

Create a new contact record.

Update Contact16 tok

Update selected fields of an existing contact. Only given fields change.

Delete Contact16 tok

Delete a contact. Soft-delete by default (recoverable 30 days in the Freshdesk UI); hard_delete permanently erases an already soft-deleted contact.

Merge Contacts20 tok

Merge several contacts into one primary contact -- the others are deleted and their tickets reassigned to the primary contact.

List Companies8 tok

List companies (organizations) associated with contacts.

Get Company8 tok

Read one company in full.

Create Company16 tok

Create a new company record.

Update Company16 tok

Update selected fields of an existing company without changing omitted fields.

Delete Company16 tok

Permanently delete a company. Cannot be undone.

List Agents8 tok

List agents (staff who can be assigned tickets) on the connected Freshdesk account.

Get Agent8 tok

Read one agent's profile in full.

Create Agent16 tok

Invite a new agent to the connected Freshdesk account by email.

Update Agent16 tok

Update selected fields of an existing agent. Only given fields change.

Delete Agent16 tok

Remove an agent from the connected Freshdesk account (frees their license seat). Cannot be undone.

List Groups8 tok

List groups (teams agents are organized into) on the connected Freshdesk account.

Get Group8 tok

Read one group in full.

Create Group16 tok

Create a new group (team) with an optional escalation policy.

Update Group16 tok

Update selected fields of an existing group. Only given fields change.

Delete Group16 tok

Permanently delete a group. Cannot be undone.

List Canned Response Folders8 tok

List canned response folders configured on the connected Freshdesk account.

List Canned Responses8 tok

List canned responses inside one folder.

Create Canned Response16 tok

Create a reusable canned response.

Update Canned Response16 tok

Update an existing canned response's title and/or body.

Delete Canned Response16 tok

Permanently delete a canned response.

List Solution Categories8 tok

List knowledge base (Solutions) categories on the connected Freshdesk account.

Create Solution Category16 tok

Create a new knowledge base category.

Update Solution Category16 tok

Update an existing knowledge base category's name/description.

Delete Solution Category16 tok

Permanently delete a knowledge base category. Cannot be undone.

List Solution Folders8 tok

List knowledge base folders inside a category.

Create Solution Folder16 tok

Create a new knowledge base folder inside a category.

Update Solution Folder16 tok

Update a knowledge base folder's name and/or description.

Delete Solution Folder16 tok

Permanently delete a knowledge base folder. Cannot be undone.

List Solution Articles8 tok

List knowledge base articles inside a folder.

Get Solution Article8 tok

Read one knowledge base article in full.

Create Solution Article16 tok

Create a new knowledge base article inside a folder.

Update Solution Article16 tok

Update a knowledge base article's title, body, and/or publication status.

Delete Solution Article16 tok

Permanently delete a knowledge base article. Cannot be undone.

List Time Entries8 tok

List time entries for a ticket, or across the account within a date range.

Create Time Entry16 tok

Log a billable or non-billable time entry against a ticket.

Update Time Entry16 tok

Update an existing time entry's duration, billable flag, or note.

Delete Time Entry16 tok

Permanently delete a time entry. Cannot be undone.

Toggle Timer16 tok

Start/resume or stop/pause a running timer on a time entry.

List Sla Policies8 tok

List SLA policies configured on the connected Freshdesk account.

Get Sla Policy8 tok

Read one SLA policy in full.

List Business Hours8 tok

List business hour profiles configured on the connected Freshdesk account.

Get Business Hour8 tok

Read one business hour profile in full.

List Satisfaction Ratings8 tok

List customer satisfaction survey responses across the connected Freshdesk account.

Get Ticket Satisfaction Rating8 tok

Read the satisfaction rating left on one specific ticket, if any.

List Survey Questions8 tok

List the survey questions configured on the connected Freshdesk account's default customer satisfaction survey.

List Automation Rules8 tok

List automation rules of a given type (ticket_creation, ticket_update, time_triggers, or scenario_automations).

Get Automation Rule8 tok

Read one automation rule in full.

Set Automation Rule Active16 tok

Activate or deactivate an automation rule without deleting it.

Run Scenario Automation20 tok

Manually run a scenario automation against a specific ticket.

List Ticket Fields8 tok

List ticket field definitions (built-in and custom) configured on the connected Freshdesk account -- useful before building filters or setting custom_fields_json on a ticket.

Audit Helpdesk40 tok

Build one aggregated health report across the connected Freshdesk account: open ticket count, overdue tickets, unassigned tickets, breakdown by priority/status, and agents whose open-ticket load looks disproportionate -- all from a handful of paginated list_tickets calls, no separate reporting API needed.