Connect your own BMC Helix ITSM (Remedy AR System) instance to manage Incidents, Problems, Changes, Work Orders, Knowledge Articles, and CMDB CIs through the AR System Data REST API, plus a generic...
What this app can do
24 tools registered
Connect Bmc HelixFree
Connect a BMC Helix ITSM (Remedy AR System) instance via JWT login, after validating connectivity.
Disconnect Bmc HelixFree
Disconnect a BMC Helix instance: deletes only the saved credentials. Nothing in BMC Helix itself is changed.
List ConnectionsFree
List the connected BMC Helix instances.
List Incidents8 tok
List incidents on the connected BMC Helix instance, optionally filtered by status.
Get Incident8 tok
Read one incident in full by entry id.
Create Incident16 tok
Create a new incident.
Update Incident16 tok
Update selected fields of an existing incident (state, priority). Only given fields change.
List Problems8 tok
List problems on the connected BMC Helix instance, optionally filtered by status.
Create Problem16 tok
Create a new problem record.
Update Problem16 tok
Update selected fields of an existing problem. Only given fields change.
List Change Requests8 tok
List change requests in the connected BMC Helix instance, optionally filtered by state.
Create Change Request16 tok
Create a new change request.
Update Change Request16 tok
Update selected fields of an existing change request (state, approval). Only given fields change.
List Work Orders8 tok
List work orders on the connected BMC Helix instance, optionally filtered by status.
Create Work Order16 tok
Create a new Service Catalog work order.
Update Work Order16 tok
Update selected fields of an existing work order. Only given fields change.
List Knowledge Articles8 tok
List Knowledge articles in the connected BMC Helix instance.
List Cmdb Cis8 tok
List Configuration Items (CIs) in the CMDB, optionally filtered by class.
List Table8 tok
List records from any AR System form by name -- a generic passthrough for forms not covered by typed wrappers, e.g. custom Helix modules.
Get Record8 tok
Read one record from any AR System form by entry id.
Create Record16 tok
Create a new record on any AR System form -- a generic passthrough for forms not covered by typed wrappers.
Update Record16 tok
Update selected fields of an existing record on any AR System form. Only given fields change.
Delete Record20 tok
Permanently delete a record from any AR System form by entry id. Cannot be undone.
Audit Instance Health40 tok
Build one aggregated health report across the connected BMC Helix instance: open incidents/problems/changes/work orders.